A simple keyboard adjustment revealed deeper insights about addressing underlying issues rather than just treating symptoms. Keith and Laura dig into the concept of root cause analysis and its applications in both personal and professional contexts.
Laura shares her experience with workplace ergonomics, and brings her professional expertise to the conversation. Finding the root cause of a situation can transform the problem-solving process. Laura emphasizes the importance of having diverse perspectives and maintaining honest dialogue when trying to uncover core issues. Keith discusses the importance of awareness and perception, referencing David Brooks’ book on the active process of prediction and correction in how we see and interpret the world.
This leads the couple to the famous “Five Whys” technique, originally developed by Toyota. The technique can be applied beyond manufacturing to personal growth and problem-solving. Laura and Keith demonstrate how this method can uncover hidden barriers and assumptions that might be holding us back from achieving our goals. Keith reflects on how family commitments, while genuinely important, can sometimes serve as a comfortable excuse for not pursuing other aspirations. Laura explores questions and barriers around a writing project.
While discovering and facing root causes can be uncomfortable, it’s essential for growth and meaningful change. Embracing the process of deep questioning and self-reflection can help you get unstuck and moving forward.
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